Australian watchdog issues Starlink warning to Musk
Elon Musk’s satellite internet service, Starlink has been put on notice by the Australian communications watchdog.
Controversial billionaire, Elon Musk’s company, Starlink has been warned by the Australian Communications and Media Authority over complaints record keeping.
Telecommunications companies with more than 30,000 active services are required to file complaint reports with the authority at least 30 days after each quarter.
But Starlink failed to do so four times between October 2023 and July 2024.
“Starlink’s failure to submit the required complaints reports in a timely way hampered the ACMA in its role of monitoring whether Starlink is meeting its obligations towards consumers,” authority member Samantha Yorke said.
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The company has since provided the outstanding complaint reports and cooperated throughout the investigation.
The Starlink satellite service is becoming increasingly popular in parts of regional Australia, where internet is provided through the slower copper network instead of fibre-optic cables.
Some say it could compete with Australia’s National Broadband Network as thousands across the country are now believed to use the service in their homes.
However, there are lingering concerns about its potential risks.
In December, a regional telecommunications review found the foreign ownership of systems such as Starlink raised questions about data security and sovereign risks.
